Lomi Roll-On Waxing Kits recall
Southern Telecom Expands Recall of Lomi Waxing Kits Due to Risk of Serious Injury or Death from Fire and Burn Hazards; Additional Model and Reported Incidents
What to do
Consumers should stop using the recalled waxing kits immediately and contact Southern Telecom for a full refund. Consumers will be asked to destroy the kits by unplugging the warmer's electrical cord, cutting it in half, and upload a photo of the destroyed product, showing the cut electrical cord, to https://support.customersupport123.com/hc/en-us/requests/new. Consumers should then dispose of the destroyed product.
Remedy offered: Refund
Contact: Southern Telecom toll-free at 888-959-0944 from 8 a.m. to 5 p.m. ET Monday through Friday, email at support@customersupport123.com, or online at https://southerntelecom.com/recall-2026-05-14/ or www.southerntelecom.com and click on "Recall: LOMB2004PK Roll-On Waxing Kit" at the top of the page for more information.
The hazard
The roll-on warmers' power cord can overheat and short circuit, posing a risk of serious injury or death from fire, burn and electrical shock hazards.
Injuries reported: Southern Telecom has received two additional reports of the warmer power cord overheating. No injuries have been reported.
Which products
This recall involves the Lomi Roll-On Waxing Kit with Wax Cartridge & Wax Strips, model numbers LOMB2003PK and LOMB2004PK. The recalled boxed kits included a handheld wax warmer, a wax cartridge, wax strips, a power cord and a user's manual. The Lomi logo is printed on the front of the white and pink warmer and on the outside of the product packaging. The model number is printed on a label on the bottom of the wax warmer.
Units: About 14,700 (Southern Telecom previously recalled the waxing kits on June 13, 2024)
Where it was sold
Ross, DD's, Variety Wholesalers and Burlington stores nationwide from February 2025 through December 2025 for about $13.
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